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The Traits Behind Great Service
Customer feedback reveals more than satisfaction - it shows what your team is made of.
Built For
People-First brands that want more than stars and surveys
People-First brands that
want more than
stars and surveys
Built For
Fewer Complaints
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Businesses using GreatPeople saw a sharp drop in guest-facing service issues.
More Motivation
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Employees felt more seen, valued, and energized within just two weeks.
Time Back for Managers
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Managers spent less time gathering and interpreting frontline feedback.
Missed Moments
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Uncaptured Customer Feedback
+70% of customer feedback Mentions your team.
Where does it all go?
Guest Feedback Is Everywhere. But It’s Not Helping Your Team.
Reviews live in one tab. Surveys in another. Praise is buried in reviews, and comments or never collected at all. That means your teams miss recognition, managers miss trends, and ops stay reactive.
They’re Saying It, Are You Seeing It?
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“Sara was amazing!”, “Huge thanks to Khaled!”
Praise Isn’t Actionable; Your Guests Know Who Made Their Day.
You Know Who Earned the Compliment. But, there’s no system to measure praise, spot patterns, or build on what’s working. Recognition stays accidental, instead of becoming a driver of culture, coaching, and retention.
Most Praised Traits
Friendly
Calm
Warm
Helpful
Fast
Clear
Scores Say Nothing About Your People. Words Do.
Star reviews, and surveys stop at a number, but that number can’t tell you who made the experience great or why. Inside customer comments lie the soft skills that define frontline excellence - empathy, patience, professionalism. But without the right system, those traits stay buried, and your people stay undervalued.
See Your Team Through the Eyes of Your Guests
GreatPeople collects feedback about your business and your people, from reviews and customisable surveys, then links it to individual staff and turns it into insights your team can use to improve, grow, and stay longer.
Collect What Matters
We gather feedback from private surveys, public reviews, and touchpoints, connecting comments to both the location and the employee who made the moment happen.
Analyze for Action
AI that understands service; GreatPeople uses natural language understanding to detect soft skills like empathy, efficiency, and initiative - giving context beyond star ratings or generic scores.
Report With Purpose
Dashboards for Managers, Profiles for Staff. Managers see team-level trends, blind spots, and praise patterns. Staff build a Recognition Profile that showcases their strengths, and helps them grow.
Recognition That Stays With Your People
GreatPeople helps every team member see the impact of their work, by turning customer praise into a Recognition Profile they actually own.
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Automatic Name Detection
Links praise from surveys and public reviews to the team member who made it happen.
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AI-Powered Trait Insights
Surfaces soft skills like “empathetic,” “efficient,” and “reliable”, based on real guest language.
03
Shareable Recognition Profile
Each employee gets a living record of their impact. Easy to reflect, share, or use in performance check-ins.
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