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Stronger Business Outcomes
Better team performance → Happier customers → better public scores → measurable ROI.
Built To
People-First brands that want more than stars and surveys
Turn feedback and reviews into
Frontline action &
behavior change
Built To
Fewer Complaints
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Businesses using GreatPeople saw a sharp drop in guest-facing service issues.
More Motivation
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Employees felt more seen, valued, and energized within just two weeks.
Time Back for Managers
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Managers spent less time gathering and interpreting frontline feedback.
Missed Moments
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Uncaptured Customer Feedback
Attribute → Recognize → Recover
Achieve higher CSAT and ratings
Unified CX + ORM + People Intelligence
Not just CX dashboards, we link reputation and frontline performance in one operational loop. Insight That Leads to Action. Real feedback + people attribution → clear next steps for teams and individuals.
They’re Saying It, Are You Seeing It?
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“Sarah was amazing!”, “Huge thanks to Khaled!”
People Performance Index (PPI™)
Evidence-based profiles that measure soft skills and show who truly impacts experience and reputation.
Measure soft skills that matter such as Service Attitude, Communication & Interaction, Professionalism & Presentation, Knowledge & Competence, Empathy & Emotional Intelligence, Customer Experience Impact.
Measure soft skills that matter such as Service Attitude, Communication & Interaction, Professionalism & Presentation, Knowledge & Competence, Empathy & Emotional Intelligence, Customer Experience Impact.
Most Praised Traits
Friendly
Calm
Warm
Helpful
Fast
Clear
AI-Orchestrated (Uno)
Intelligence that prioritises high-impact actions and recommends what to do next, not just what happened. UNO attributes every CX/reputation signal to the right location, team, and person, then recommends the next best action (recognise, recover, or coach) ranked by impact and risk, and closes the loop with PPI to prove what worked.
The G.R.E.A.T Framework
G.R.E.A.T synchronises Gather → Review → Evaluate → Act → Transform into a single operating rhythm that attributes signals to people, recommends what to do next, strengthens capability through coaching, and demonstrates undeniable business impact.
G. Gather
Collect all experience signals from private feedback, public reviews, and frontline interactions across different channels, all in one place.
R. Review
Review and sort scattered feedback into structured insights: themes, sentiment, skill signals, patterns, and people attribution.See what happened and who drove it.
E. Evaluate
UNO AI identifies what matters most: impact, urgency, risk, skill gaps, strengths, and opportunities. Focus on what will move the needle first.
A. Act
Turn insight into motion. recognise excellence, recover issues fast, and coach for improvement, driven by UNO’s next-best actions with policy-aware SLAs and workflows. Daily actions, not monthly reports.
T. Transform
Turn insight into sustained operational change, measurable ROI, and real people development, continuous improvement, tracked and proven.
