faq

Got Questions? We’ve Got Answers!

faq

General Questions

For Managers & Businesses

For Employees

Other

What is GreatPeople?

GreatPeople is a feedback intelligence platform that helps service businesses recognize, grow, and retain their frontline employees. We turn customer feedback, from public reviews and internal surveys, into Recognition Profiles, trait insights, and coaching tools.

Who is GreatPeople for?

We serve:
• Frontline workers; to track and grow from customer praise.
• Managers; to recognize and coach staff based on real feedback.
• Recruiters; to discover soft-skilled talent with proof of performance.

How is GreatPeople different from HR or survey tools?

We’re not top-down HR software. GreatPeople is bottom-up: built around customer voice, recognition, and personal growth. It connects soft skills (like friendliness or empathy) to real performance, at the individual level.

Why does this matter now?

Frontline teams are burned out and under-recognized. Guest praise gets lost in the noise. We bring it back into their hands, and turn it into motivation, retention, and growth.

Which industries benefit from GreatPeople?

GreatPeople is designed for any service-driven business where frontline employees impact customer experience. That includes hospitality, retail, healthcare, wellness, F&B, and more, anywhere real human interaction drives guest satisfaction.

How does this help my business?

You already collect reviews and surveys, we help you turn them into employee-level insights. With GreatPeople, you can:
* See who’s driving great guest experiences
* Track soft skills by location/team
* Coach more effectively, with less guesswork
* Improve morale and reduce turnover

What do I get as a manager?

You get an Admin Dashboard with: 
* Trait heatmaps across teams/locations
* Coaching prompts based on gaps
* Recognition trends and strengths
* Survey insights linked to roles, not just scores

What types of feedback can we collect?

* Internal surveys about your business and your team(via QR, SMS, or link)
* Public reviews (Google, TripAdvisor)

Can I use this across multiple locations?

Yes. The dashboard supports multi-location filtering, team segmentation, and shift-level insights.

How much does it cost?

GreatPeople uses modular pricing that scales with your business. Costs are based on the number of locations and active employees, with flexible tiers to match your size and needs. Core features like recognition and feedback analysis are included, while advanced tools, such as AI coaching, recruiter access, and survey integrations, are available as add-ons. Contact our sales team to find the package that best suits your operation.

How do I get my feedback?

Feedback is collected in two ways: through public reviews where your name or nickname is mentioned (on sites like Google or TripAdvisor), and through direct guest surveys that recognize you individually. You get to confirm which mentions are about you, and they’re added to your Recognition Profile.

How do I manage feedback I receive?

As an employee, you have full control over your Recognition Profile. You can verify which feedback gets added, hide or report any inaccurate mentions, and manage how your profile appears. Managers have visibility into verified feedback to support coaching and recognition, but only you decide what becomes part of your public-facing profile.

Can I use this for my career?

Yes. You get a shareable Recognition Profile, like a soft-skills resume, built from real customer praise. It shows your traits, top mentions, and work history.

Will this cost me anything?

The basic version is free for employees. Premium features like coaching, assessments, or recruiter exposure may be added in the future.

What data do you collect about me?

Only what’s publicly available (like customer reviews) or what you choose to add. We never publish private data.

What happened to RateMe?

GreatPeople is the evolved version of RateMe. We shifted from a consumer-facing recognition tool to a business-grade feedback intelligence platform, with the same mission: recognize and grow the humans behind great service.

How do I get started?

Manager/Business: Book a demo with our team and we’ll walk you through the dashboard. 

Employee: Download the app, sign up, and add your workplace.