Are you in government?
Understand every experience. Improve what matters.
GreatPeople unifies omnichannel customer feedback, online reputation, and people performance into one Experience Intelligence platform, capturing signals across every touchpoint, transforming them into actionable intelligence, and closing the loop from insight to action to measurable improvement.
Uno · your summary
NPS is down 7 this month. Wait-time complaints in Downtown and Riverside. 4 employees earned strong praise. I've lined up 2 actions.
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Who it's for
Built for organisations where every interaction matters.
From financial institutions and insurance providers to healthcare, government, telecommunications, retail, and hospitality, GreatPeople helps organisations understand customer and citizen experiences across locations, channels, and teams, transforming insights into meaningful actions and measurable improvements.
The problem
Businesses collect more feedback than ever. Yet too little changes.
Customer signals are scattered across channels and departments. Leaders see scores and reports, but often struggle to understand the root causes, connect experiences to frontline performance, and ensure the right actions happen.
Fragmented visibility
Feedback, reviews, complaints, and operational signals live in disconnected systems, making it difficult to see the complete customer experience.
Insights without accountability
Organisations know their scores, but struggle to identify the people, processes, and service gaps driving them.
Actions without measurable improvement
Reports get produced, issues get escalated, but too few organisations can demonstrate what changed and whether it worked.
What it costs you
What are poor customer experiences costing you?
Pick your industry and size. We'll estimate what customers who leave after a bad experience cost you each year.
Banks your size lose up to
K55Ma year
to customers who leave after a poor experience.
Winning back even a share is worth
K5.5M to K13.5M a year
Estimates only. Your results will vary.
One platform
Three connected intelligence modules. One complete view of experience.
Start with the capability your organisation needs most. As you connect more signals, GreatPeople builds a clearer picture of what customers experience, what drives those experiences, and where improvement is needed.
Capture and understand customer experiences across touchpoints, identify friction, and close the loop before issues escalate.
- NPS, CES and CSAT surveys on every channel
- Alerts on every negative experience
- Cases and recovery plans
- Happy customers sent to your review sites
Monitor and manage reviews across channels, understand what drives public sentiment, and protect brand trust.
- Google and social media reviews
- Local pages reviews
- Replies drafted for you
- Competitor benchmarking
Connect customer experiences to the people delivering them, recognise great performance, and identify meaningful coaching opportunities.
- People Performance Index
- People impact on customer experience
- Recognition with evidence
- Coaching suggestions
Shared by all three
Turn on one, and these come with it.
- Today's Insights
- All Inbox
- Next Best Actions
- Uno and GreatAgents
The G.R.E.A.T framework
From signals to meaningful change, every day.
The GREAT framework connects experience data to understanding, decisions, actions, and continuous improvement.
12 new today across surveys, reviews and teams
AI built in
Intelligence that doesn't stop at insights.
GreatPeople's AI helps teams move from understanding what happened to deciding what should happen next, with recommendations, automated workflows, and human oversight.
Uno
Your Experience Intelligence Assistant
Ask questions about experiences, trends, teams, and service performance in natural language. Explore the evidence behind the answers.
GreatAgents
From intelligence to action
AI-powered agents help teams recognise great service, initiate recovery, recommend coaching, and coordinate improvement workflows, with configurable approval and escalation.
GreatAgents
Pick one, or describe your own
Customer success story · Pick n Pay Zambia
From customer feedback to measurable business impact.
By connecting customer feedback with operational action and frontline performance, GreatPeople helped Pick n Pay Zambia improve service responsiveness, address product availability gaps, and strengthen employee excellence.
Retail · Zambia
7×
More customer feedback
Expanded the volume of customer experiences captured.
80%
Faster feedback resolution
Reduced median time to address feedback from nearly 7 days to 1.4 days.
5×
Faster product restocking
Accelerated restocking after customers reported unavailable products.
5.9×
Faster complaint handling
Increased the share of addressed complaints handled within 24 hours from 8% to 47%.
+65%
Employee satisfaction
Improved employee satisfaction while encouraging healthy competition and recognition for service excellence.
Pick n Pay Zambia · Reported operational outcomes, 2026.
Security and data
Your customers' data stays protected
Each manager sees only their own branches and teams. Your data stays yours.
Role-based access control
Enterprise permissions by role, team and location.
Data hosted in your region
Stored close to where your business operates.
On-premises deployment available
For organisations that need data kept on their own infrastructure.
AWS security controls
Data ring-fenced for each company, and for each team within a company.
See what GreatPeople could reveal about your organisation.
Explore how GreatPeople can connect customer experiences, service operations, and people performance across your business. We'll tailor the walkthrough to your industry, locations, and priorities.
GreatPeople demo
30 min · Google Meet
- A walkthrough built around your industry
- Answers on setup, data and pricing
- No commitment