The GreatPeople platform
One connected platform for Experience Intelligence.
GreatPeople unifies Customer Experience, Reputation, and People Intelligence, giving organisations the visibility to understand experiences, the intelligence to identify what drives them, and the tools to act across every location, channel, and team.
Module 1 · Customer Experience Intelligence
Understand the customer journey. Act on what matters.
Capture feedback across customer touchpoints, uncover recurring friction and emerging trends, and give teams the visibility to resolve issues and improve experiences in real time.
- NPS, CES and CSAT
- Website and in-app pop-ups
- Review redirect
Every score, by branch
NPS, CSAT and CES for every branch, channel and team, with the trend behind each one.
One inbox, with alerts
Every response from every branch in one list. A bad experience alerts the right manager.
Cases and recovery plans
Turn a bad experience into a case, give it an owner and follow the plan to the end.
Module 2 · Reputation Intelligence
Turn your online reputation into actionable intelligence.
Bring online reviews into one view, monitor sentiment across locations and channels, and identify recurring issues that influence customer trust and brand perception.
- Social media channels
- Competitor benchmarking
- Local pages reviews
Ratings by source and branch
Every connected review site, with the rating and its trend for each branch.
Replies drafted for you
Each review comes with a drafted reply. Your team checks it, edits it and sends.
Recognise from a review
When a customer names someone in a review, send them recognition in one click.
Module 3 · People Intelligence
Understand the people behind every experience.
GreatPeople connects customer feedback with frontline performance, helping organisations recognise exceptional service, identify development opportunities, and understand how people influence customer outcomes.
- Employee experience
- Customer-experience-driven performance
- People Performance Index
- People impact on CX
- Coaching
- eNPS
Who needs you today
Attention, improvement, recognition and coaching, one card per person.
Recognition with evidence
Recognise a person, team or branch, with the customer comments that earned it.
Impact on customers
See which people lift the customer experience, and which drivers pull it down.
The shared layer
The intelligence that connects everything.
Every connected signal contributes to a clearer view of customer experiences, service performance, and the actions that matter most.
Unified visibility
Insights, inbox, dashboards, and reports.
Deeper understanding
Trends, drivers, comparisons, and AI-supported analysis.
Coordinated action
Recommendations, cases, recovery workflows, recognition, and coaching.
Today's Insights
A daily brief across all three modules: what changed since yesterday and where to look first.
All Inbox
Every survey response and review, from every module, in one list.
Next Best Actions
One suggested step for each manager: recognise someone or recover a customer.
Cases and Recovery Plans
Open a case from any bad experience or review and track the fix to the end.
Reports
For one branch, a group of branches or the whole business.
Also shared:
- Benchmarking
- Entities: branches, teams and people
- Notifications
AI built in
Intelligence that doesn't stop at insights.
Uno: Your Experience Intelligence Assistant- Ask questions about experiences, trends, teams, and service performance in natural language. Explore the evidence behind the answers.
- GreatAgents: From intelligence to action
- AI-powered agents help teams recognise great service, initiate recovery, recommend coaching, and coordinate improvement workflows, with configurable approval and escalation.
GreatAgents
Pick one, or describe your own
Web and mobile
On the desk, intelligence for leaders. On mobile, action for frontline teams.
Give executives a view across the organisation, equip managers with location-level priorities, and help frontline employees understand their impact and receive meaningful recognition.
Web app
For leaders and head office. Every module, every branch and every report, with the daily brief on top.
Mobile app
For managers and staff on the floor. The branch, the team and the next action, plus a profile for every person.
Start with one
Start where the need is greatest. Expand as you grow.
Deploy the capabilities that address your immediate priorities, then connect more experience signals, teams, and workflows as your organisation evolves.
Shared layer: Insights, Inbox, Cases, Reports, Next Best Actions
- Start hereCustomer Experience Intelligence
- Add laterReputation Intelligence
- Add laterPeople Intelligence
Any of the three modules can be the starting point.
See what GreatPeople could reveal about your organisation.
Explore how GreatPeople can connect customer experiences, service operations, and people performance across your business. We'll tailor the walkthrough to your industry, locations, and priorities.
GreatPeople demo
30 min · Google Meet
- A walkthrough built around your industry
- Answers on setup, data and pricing
- No commitment